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Terms & Condition

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Terms & conditions

Welcome to Havana!

Thank you for choosing Havana! Our Terms and Conditions govern your use of our website and services. By accessing or using our site, you agree to these Terms. If you don’t agree, we kindly ask you to refrain from using our services. Let’s dive in!

Use of Content

All logos, brands, and content on this site are owned or licensed by Havana and its affiliates. Unauthorized use of any content—such as selling, modifying, reproducing, or publicly displaying—is strictly prohibited without written permission.

Acceptable Website Use
(A) Security Rules

Help us keep our community safe! Visitors must not attempt to:

 

  1. Access data intended for others or log into unauthorized accounts.
  2. Probe, scan, or test vulnerabilities of our systems without permission.
  3. Interfere with services via harmful actions (e.g., viruses, flooding, etc.).
  4. Send unsolicited emails, including promotional content.

 

Violations may result in civil or criminal liability, and we will cooperate with law enforcement to address any misconduct.

(B) General Rules

We ask that you respect our community by not using the website to:

 

  •   Transmit materials that could encourage illegal activity or violate any laws.
  •   Infringe on intellectual property rights or violate privacy rights.
  •   Share content that is defamatory, obscene, or abusive.
Indemnity

By using our site, you agree to indemnify and hold Havana, along with its officers, directors, and employees, harmless from any claims, demands, or losses arising from your use of our services or any breach of these Terms.

Limitation of Liability

Havana and its affiliates are not liable for any direct, indirect, incidental, special, or consequential damages resulting from your use or inability to use our services. This includes damages from:

 

  •   Loss of profits, data, or goodwill.
  •   Unauthorized access to or alteration of your transmissions.

 

In any case, our total liability will not exceed the amount you paid us, if any, related to your claims.

Disclaimer of Consequential Damages

In no event shall Havana or any associated parties be liable for any damages, including incidental or consequential losses, arising from your use of our website. This applies whether based on warranty, contract, or any legal theory.

Permissions
By choosing to log in, you grant us permission to: 
  •   Send you SMS messages.
  •   Read your text messages (SMS/MMS).
  •   Receive text messages (SMS).
 
  1. No Exchange/Return or Refund Policy
All sales are final, embracing the essence of bespoke elegance—no exchanges, returns, or refunds.
  1. Bespoke Masterpieces
Every outfit is a carefully crafted work of art, tailored exclusively to your unique measurements, ensuring you shine like never before.
  1. Production Timeline
Allow 50-60 days for our skilled artisans to weave magic into your design, depending on its intricacy.
  1. Payment Structure
Online Orders: Full payment is required at the moment you place your order.Store Orders: A 70% advance payment is necessary to ignite the creation process.
  1. Shipping Charges
International Shipping: based on weight and destination.
  1. Additional Shipping Time
International Deliveries: Expect a delightful wait of 5-7 days.Domestic Deliveries: Allow for 3-4 days of anticipation.
  1. Order Finality
Once placed, orders are carved in stone and cannot be altered. We do not provide samples or embroidery swatches, but base color cuttings can be provided upon request. No enhancements can be added post-confirmation.
  1. Color Representation
We strive for perfect accuracy in showcasing our products. However, please note that variations in screen displays may impact color representation.
  1. Alteration Services
International Clients: We do not offer alteration services. Please ensure your measurements are impeccable. Domestic Clients: Alterations are available in India, with additional shipping costs incurred.
  1. Customization Charges
Plus Size: An additional 10% will be applied for plus-size outfits.Extended Lengths: Charges may apply for blouses or sleeves longer than specified.
  1. Liability Disclaimer
We are not liable for delays caused by holidays, natural calamities, or courier disruptions. If your size changes from the time of order to delivery, we are not responsible, and additional charges may apply for adjustments.
  1. Design Variations
Please note that colors, embroidery, cuts, styles, and fabrics may exhibit slight variations from what is depicted.
  1. Mirror Embroidery Care
Our exquisite mirror embroidery may experience a touch of fallout during wear, packing, or unpacking—an enchanting testament to its artistry
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