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Return Policy

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Table of Content

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Return & Replacement Policy

At Havana Fashion, your satisfaction is our top priority! Our Return & Replacement Policy (“Policy”) ensures you have all the details you need for a smooth shopping experience. By making a purchase, you agree to our terms. Let’s dive in!

Eligibility for Returns and Replacements

While we aim for perfection, please keep in mind:

 

  • Certain items are non-returnable or non-replaceable due to their unique nature. These exceptions will be clearly marked on the product page.
Key Highlights
  • No Refunds or Replacements: Once your order is placed, we cannot accept returns or issue refunds.
  • Alterations for International Clients: Alterations are not available for international orders, as items are tailored to your specified measurements.

If you really need alterations, please note that courier charges will be your responsibility.

Cancellation of Orders

Changed your mind? No worries! If you wish to cancel your order after payment:

 

  • Your payment will be transformed into store credit for your next fabulous purchase!
  • If your order hasn’t shipped yet, we’ll quickly process the cancellation and issue your store credit.
  • Once shipped, our no-return policy applies.
Quality Assurance

Rest easy knowing that we take great care in packaging your outfits to perfection! Our meticulous packing process ensures that your items arrive in impeccable condition—damage during transit is virtually impossible.

Replacement Process

Need to inquire about a replacement? Here’s how:

 

  1. Email us at havanafashions@gmail.com.
  2. Include your order number and a detailed reason for your request.
  3. Our friendly customer support team will guide you through the next steps with ease!
Refunds and Replacements
  • Upon receiving and inspecting the returned product, we will process the refund or replacement accordingly.
  • Refunds will be issued to the original payment method used during the purchase.
  • Replacements will be shipped out as soon as possible, subject to availability.
Non-Returnable Items
Be aware that the following items are generally non-returnable:
  • Personalized or custom-made products
  • Consumable items with expiration dates
  • Products missing original packaging or accessories
Shipping Costs
Please note that shipping costs are calculated based on the courier’s weight and destination. This applies to both domestic and international orders. Full payment is required for international shipments.
Contact Information

For any inquiries regarding this policy, don’t hesitate to reach out:

 

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”AKHILAM”, 1ST FLOOR, ROYAL PARK – 6 , NEAR SATYAM MART, OPP. ANKUR FLAT, KALAWAD ROAD, RAJKOT- 360005.

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